1. Personal customer information that Xcellio.com collects Like every business that offers and sells products or services online through a website, mobile app or email, we collect personal information from customers and other users and visitors in order to perform and administer our normal business operations. Personal customer information is information that can be used to contact, identify or locate you, such as, for example, an e-mail address, telephone number, shipping or billing address, as well as billing and credit card information. Your personal customer information allows us to do things like communicate with you about our products and offers, provide you with a superior user or customer experience and ship and bill your orders in accordance with your instructions and requests to the correct address and using the right credit card.
2. Privacy of customer billing and shipping information
In order to fulfill and process customer orders, in addition to an e-mail address, we require customers to provide necessary billing and shipment information, including shipping address, billing name and address, credit card number and expiration date. This shipping and billing information will be shared only with third parties who help to complete your order, such as a shipping or delivery company and credit card payment processor, and only for the purpose of completing and fulfilling your order.
We do not store your credit card information in our system. Credit card information you enter on the xcellio.com Site is securely processed by a payment processor which is certified to PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.
Online customer orders are encrypted with SSL (secure socket layers) technology. The billing and shipping information you send via our online ordering process can be trusted to arrive privately and unaltered. In order for SSL security to work though, you must use an SSL-enabled browser. Supported browsers include Google Chrome, Microsoft Edge, Mozilla Firefox and Safari.
3. Non-personal or aggregate information collected using technology
We use various internet technologies that collect non-personal or aggregate information to manage, analyze and track the usage of the xcellio.com Site, including to obtain broad demographic information about aggregate usage, identify and analyze trends, and improve your user or customer experience.
We do not specifically identify any customers or users with this information.
For example, to analyze traffic to the xcellio.com Site, we use Google Analytics, or a similar program or service, which collects aggregate data about the visitors to the site but does not create an individual profile of each visitor.
We may also collect or aggregate non-personal information about the computer, mobile device or other device you use to access the xcellio.com Site, such as its IP (internet protocol) address, browser type, operating system, browser language, as well as the pages on the site that you view.
4. What xcellio.com does with the personal customer information it collects
We use your personal customer information to process and fulfill your requests and orders for our products and services, for internal business and administrative purposes, to provide customer service and to communicate with you about your orders and requests.
We also use your e-mail address and name to communicate with you about and market our products, services, offers and promotions.
We also may send you e-mails on behalf of our strategic or business partners to offer you products or services that we and/or our strategic or business partners think may be of interest to you.
5. Information sharing
Personal customer information that we may have to share in the normal course of business and not for marketing purposes
We may disclose personal customer information to third-parties as is usual or appropriate to help us administer, run or manage our business, including to fulfill customer orders and to enhance the experience of customers and other visitors to the xcellio.com Site. As one example, we have to disclose a customer's name and address and other contact information to a freight or delivery company in order to ship an order to a customer.
If we are required by subpoena, court order or other legal process to release customer information, then we will have to do so.
If xcellio.com merges with or is acquired by another company, then customer information may be transferred to or shared with the new or acquiring company. All customer information transmitted, submitted or provided to xcellio.com becomes the property of xcellio.com. However, if xcellio.com is sold to or acquired by another company, all customer information would then belong to the acquiring company. Advisors on any such transaction, such as lawyers, accountants and business consultants, may also have access to such customer information but will be subject to a duty of confidentiality or a confidentiality agreement or both.
Customer information that we may share for marketing purposes
The only customer information that xcellio.com may share with other parties for marketing purposes are your name and e-mail address. We may share your name and e-mail address with other companies or organizations that may contact you regarding products or services that we and/or they think may be of interest to you. We do not share your customer information with outside companies or organizations that we do not consider one of our business or strategic partners.
While xcellio.com is not responsible for the privacy practices of any other parties, including those that we consider our business or strategic partners, we nevertheless try to make sure that any parties with which we share customer information for marketing purposes comply with all applicable privacy laws. We are also not responsible for customer information that you may provide to other companies or websites, even if this site contains links to any other websites.
6. Opting-out from receiving marketing e-mails
You can notify xcellio.com at any time that you do not want to receive marketing e-mails from xcellio.com by either (1) sending an e-mail with your instructions to xcellio.com at firstname.lastname@example.org, and referencing "Opt-Out Request" in the subject line or (2) clicking on the "Unsubscribe" link in a Licorice.com e-mail and then following the instructions to unsubscribe or manage the frequency of your marketing communications from Xcellio.
You can notify xcellio.com at any time that you do not want xcellio.com to share (or continue to share) your personal customer information for marketing purposes with any outside parties by sending an e-mail with your instructions to xcellio.com at hello@ xcellio.com and referencing "Opt-Out Request" in the subject line.
Like most companies that offer products or services online, the xcellio.com Site uses "cookie" technology. Cookies are small pieces of information that our server places on a visitor's device or computer hard drive to enable the user to more easily communicate and interact with the xcellio.com Site and to provide us with important information on how visitors use the xcellio.com Site. For example, a cookie is automatically placed on a visitor's computer or other device when he/she visits the xcellio.com Site. The next time that person visits the xcellio.com Site using the same computer or device, our server will recognize the cookie and the visitor. Cookies are simply the best way for us to be able to offer you the most enjoyable and hassle-free online shopping environment. Cookies are also used in email messages we send to help us measure the effectiveness of our advertising and how visitors use our site.
Many internet web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the xcellio.com Site may result in certain parts of the L xcellio.com Site not operating correctly or as efficiently as if they were allowed.
8. The xcellio.com Site is not intended for children under thirteen
The xcellio.com Site is not intended for children and we do not knowingly collect personal customer information from children under thirteen years of age. If you have reason to believe that a child under the age of thirteen has provided personal customer information to us, please contact xcellio.com and to the extent possible, we will delete that child’s personal customer information from our databases.
9. Your California privacy rights
Under California Civil Code section 1798.83A, certain businesses are required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes.